How do I make a return?

You can depend on hassle-free, 30 day returns when you shop at Kelly's Running Warehouse. We're bummed to hear that your new gear isn't what you expected, but here are the details on returns:

• Items in new, unworn condition can be returned up to 30 days from the original purchase date. Unfortunately we can't accept returns on footwear that has been used.
• You can choose between an exchange or refund back to your original payment source.

Now that you've decided to make a return, here's how you do it.

1. Fill out the return form enclosed in your original shipment or print another one here.
2. Pack the items you want to return along with your return form in secure packaging.
3. Adhere the SmartLabel located on your invoice to the outside of your return package.
4. Drop your return package in any US postal mailbox or hand it off to a US postal mail carrier.

If you decide to use the SmartLabel a $9.99 fee will be deducted from your return credit.  If you'd prefer to ship your return package on your own, send it to:

Kelly's Running Warehouse
Attn: Returns Department
5553 Copley Drive
San Diego, CA 92111

We highly recommend insuring your return package.

Making a return without your original invoice

If you don't have your original invoice, please include a piece of paper inside your return package with your customer number and order number or billing address. Also indicate if you'd like your return processed as an exchange or refund.